IT Support and Workstation Management
You will contribute to the day-to-day operation of the information system and provide support to employees.
• Provide Level 1 and Level 2 IT support to users.
• Diagnose and resolve hardware, software and network issues.
• Manage and track requests through the ticketing system.
• Prepare, configure and deploy computers and equipment for employees.
• Contribute to the management of user accounts, access rights and applications.
• Install and update software and workstations.
• Support employee onboarding and offboarding processes.
• Keep the IT equipment inventory up to date.
• Document procedures and components of the information system.
• Contribute to cybersecurity, backup and operational maintenance activities across the IT environment.
• Coordinate with external IT service providers when required.
Artificial Intelligence, Automation and Innovation
Alongside your IT activities, you will actively contribute to the deployment of artificial intelligence within the company.
• Contribute to the deployment and operation of a sovereign or private LLM within the company.
• Implement solutions enabling internal data to be queried and leveraged securely.
• Design and deploy AI agents addressing business needs.
• Automate internal processes using AI and automation tools.
• Build workflows connecting different applications and data sources.
• Structure, prepare and leverage databases for AI projects.
• Implement RAG approaches and vector databases.
• Experiment with and integrate new artificial intelligence models and tools.
• Develop prototypes and proofs of concept before industrialization.
• Identify new use cases in collaboration with business teams.
• Document the solutions developed and incorporate security, confidentiality and data governance requirements.
You will work closely with different teams across the company to understand their challenges and turn specific needs into practical solutions.